Refund Policy

Effective Date: June 24th, 2023

Applies to: All clients of XpertPro.AI, including individuals, organizations, and business entities.

1. All Sales Are Final

At XpertPro.AI, we provide customized GPT-based solutions and AI development services tailored specifically to each client’s needs. Due to the bespoke, non-transferable nature of our offerings, all sales are final, and no refunds will be issued after purchase or the start of a project—regardless of whether the client is an individual or a business entity.

This includes (but is not limited to):

• Custom GPT model development
• AI consulting services
• Subscription-based platform access
• Training or onboarding services
• Any tools, templates, or digital assets provided

2. Immediate Service Commencement

Upon payment, development or onboarding work may begin immediately. Because of this:

• Services are considered delivered once initiated, regardless of project duration.
• Access to proprietary tools, systems, or resources constitutes delivery.
• Therefore, no refund is available once work has commenced or access has been granted.

3. Acknowledgment of No-Refund Policy

By entering into a service agreement with XpertPro.AI or completing a transaction, both individual clients and authorized representatives of entities agree to:

• This no-refund policy in full
• Assume full responsibility for initiating the service contract
• Conduct all necessary due diligence prior to starting the project

4. Billing & Disputes

Refunds will not be issued in cases of:

• Change of mind
• Client delay or non-participation
• Misunderstanding of deliverables after clear documentation has been provided

Exceptions will only be reviewed for:

• Duplicate payments
• Verifiable billing errors
• Fraudulent charges (with proper documentation)

Requests must be submitted in writing to contact@xpertpro.ai within 5 business days of the charge date. Resolution is at the sole discretion of XpertPro.AI.

5. Subscription Terms (If Applicable)

For clients using subscription-based access:

• You are responsible for managing your account and canceling prior to the renewal period.
• No partial refunds or credits will be provided for unused time.
• Upgrades or downgrades may be available upon request, but do not entitle you to a refund.

6. Commitment to Quality

Although payments are non-refundable, XpertPro.AI remains committed to:

• Delivering high-quality, functional AI products
• Supporting clients throughout the course of the project
• Addressing issues in line with the defined scope of work

If you experience an issue with the services provided, we encourage you to contact us directly for a resolution.

7. Contact Us

If you have questions about this policy, please contact:

XpertPro.AI Support

Email: contact@xpertpro.ai

Website: www.xpertpro.ai